Please note: Do not book any flights, ferries or make any other travel arrangements until you have received full verbal confirmation of your booking from one of our reservation team via telephone.

Telephone Bookings

Please note booking directly online is cheaper than booking by the telephone. Quoted online prices will not be those given for telephone bookings, telephone bookings incur a £25 booking charge. To contact us please email us at info@campsitesdirect.com and we will be more than happy to help you.

Provisional Bookings

If you wish to hold a holiday whilst travel arrangements are secured we can hold a holiday for 24 hours. A provisional booking can only be made by calling us.

Confirmed Bookings

Our booking system will automatically send you an email to acknowledge your booking.

Holiday Deposits

To secure your holiday booking we require a deposit of £100 per accommodation.

Debit/Maestro/Solo carry a 1% charge on the payment being made.

Credit cards carry a 3% charge on the payment being made.

Any additional items added to the booking after the initial booking carry a £10 administration fee. No charges are made if extras are booked at the time of booking.

Transfers may be shared with other holidaymakers.

YOUR HOLIDAY CONTRACT
We act as agents for Lifestyle Holidays Ltd, TTA member and as such the contract is between Lifestyle Holidays Limited a member of the TTA and the client being any person traveling or intending to travel on a tour operated by the company. The contract, including all matters arising from it, is subject to English law and the exclusive jurisdiction of the English courts. You may however choose the law and jurisdiction of Scotland and Northern Ireland if you wish to do so. No variation of these terms will be valid unless confirmed in writing by us. A contract will exist as soon as we issue our confirmation invoice. By making a booking, the lead passenger confirms that all people's names in the booking (and their personal representatives) have agreed to be bound by these conditions and the terms of its suppliers.

YOUR FINANCIAL PROTECTION
The Package Travel, Package Holiday and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked through our company and your repatriation in the event of our insolvency.

Booking Terms & Conditions

1.Website Information

All the information in this website has been given in good faith, however, since we include so much detail there may be occasions when advertised facilities may be altered or withdrawn for reasons outside our control during your own particular holiday. For example, planned entertainment may be charged or cancelled, or during the low season the swimming pool may be closed. Further, the operation of certain amenities & facilities may be subject to local licensing laws or religious holidays, Maintenance and local energy conservation measures may mean the campsite limits certain facilities. Eg.water supplies, weather conditions can cause electricity failures. In such circumstances as described Campsites Direct shall be under no liability for any loss or damage arising there from. The operation and supervision of the campsite, transport and other services is subject to local laws, regulations, standards and codes of practise of the respective country of holiday destination. The legal and safety requirements of Europe are lower than that of the UK or Eire . You should note that the standards imposed are that of Europe and not UK or Eire . We must draw your attention to the fact that some parts of the campsite or resort of Estartit may be in the process of development and building work but Campsites Direct cannot accept any liability for any inconvenience, discomfort or annoyance which you may suffer from and building work being carried out, such work being beyond our control. We would also draw your attention to the fact that that certain facilities you may find that the management of the property utilised make a charge, for example, for the use of tennis courts, mini golf, equipment hire, sunbeds, etc. A charge is normally levied for baby sitting, children's clubs etc. Where applicable.

2. Special Requests

Whilst we make every effort to adhere to any special requests no guarantee can be given. We may not be able to notify you before departure if we are unable to meet any special requests.

3.Campsite Rules

All customers will be expected to strictly adhere to campsite rules and regulations as lay down by the site management. A list of rules and regulations are available on site for customers. We do not set out these rules but we do contract emplacements on the basis that our customers will adhere to them. We cannot be held responsible in any way should customers expelled from the campsite for failing to adhere to these rules. If the campsite management fail to enforce their campsite regulations we cannot be held responsible for their failure to do so. Please note that the campsite will enforce that proper swimming attire are worn in their pools and not shorts/Bermudas or T-shirts. Use of Pools outside of opening times is strictly prohibited and customers should expect to expelled from the campsite in such circumstances. Disregarding the Quiet rules in an evening are deemed offensive to other holiday makers and will result in expulsion from the campsite The campsite reserve the right to charge for any second vehicles or trailers which may have to be parked in the campsite car park. Motor homes are not permitted to be parked outside Campsites Direct accommodation but can be parked in the campsite car park.

4. Ferries and Flights

Any bookings made with ferry operators or airlines are made by Campsites Direct acting as agents for the relevant operator. You will be bound by the terms and conditions of the relevant operator, copies of which are available on request. These conditions can also be found on the relevant operators website. We cannot accept any responsibility for delay in ferry or flight travel times to or from the UK , whether the delay or cancellation is caused by adverse weather conditions, re-scheduling of times by the transport operator/authorities and /or mechanical breakdown, strike or industrial action or otherwise. However, in certain circumstances you may be able to claim under the insurance policy arranged by Campsites Direct. In the event of delay you must make your own arrangements for meals and accommodation if required. Campsites Direct does not provide these for you. Should you change any vehicle details including the addition of roof boxes or bicycle carriers, after the initial booking, this must be communicated to Campsites Direct. Failure to do so may result in refusal of carriage by the operator for which Campsites Direct cannot be held liable.

5. Your Journey

It is your responsibility to allow sufficient time for journeys to the campsite, ferry ports, airports. Hotels etc. Campsites Direct will not make any refunds for unused accommodation or pre-booked travel in any circumstances. In circumstances of illness, breakdown, etc. your holiday insurance policy may provide cover if you fail to arrive at the campsite, ferry ports, airports on time and in the case of pre-booked travel it may sometimes be possible to obtain a refund of alternative transport from the operator though this is dependant on their terms and conditions.

6. Travel Documents

For British citizens a visa is not required to visit Spain . All British citizens must posses a valid ten-year passport including all children. Standard application time for a ten-year passport is one month however in the summer months the passport office experience heavy demand and delays may be possible. Please be certain to apply in time. Any passenger who is not a British citizen must check with the embassy of the country to be visited regarding possible Visa requirements. We advise where possible that customers use the safety deposit boxes on the campsite for items such as passports. We do not advise that items of high value be taken on a camping holiday; however, if valuables are taken please ensure they are correctly insured. You should also ensure that you are aware of any specific requirement relating to health and the country you are visiting. In the UK you should consult the Department of Health leaflet T1 (The travellers guide to health) available from Travel Agents or the department of Health. You should also check with your own Doctor before your departure as to whether any inoculations are considered available and necessary for your holiday. You should also contact the department of Health for Form E111 also available at Post Offices, which is an agreement within the European Union enabling you to claim back a percentage of medical fees.

7. If You Have a Problem

In the unlikely event of they're being something not to your liking whilst you are on holiday that is in our direct control you must report it immediately. This will give our Campsites Direct representative an opportunity to correct the matter so that it does not spoil your holiday. Your holiday enjoyment is our prime consideration. If the matter cannot be put right on the spot, detail of your complaint should be recorded on a Comment form available on request in resort. This should be signed by our representative once completed; you should keep a copy of the form, which together with an accompanying letter must be forwarded to our UK office address within 28 days of the completion of the holiday by recorded delivery. Emails are not acceptable. We will not accept liability in respect of claims outside this period. We will not consider ourselves to be liable on complaints not registered in resort and acknowledged in our procedures set out above. Please note that in any event any compensation payable for claims against Campsites Direct other than compensation for personal injuries will not exceed two times the cost of the holiday. Disputes arising out of or in connection with this contract, which cannot be amicably settled, may if you so wish be referred to arbitration under a special scheme, which though devised by arrangement with the Association of British Travel Agents is administered quite independently by the Chartered Institute of Arbitrators. The scheme does not apply for claims over £1500 per person or £7500 per booking form or those, which are solely, or mainly in respect of physical injury or illness or the consequences of such injury or illness. The rules of the scheme provide that the applicant of arbitration must be made within nine months of the date of return of the holiday but in special circumstances it may still be offered outside this time period. If your holiday is arranged through an agent and not directly with us then all monies paid to the agent in anticipation of a contract with CampsitesDirect are held by him as your agent until the booking is accepted and there after as our agent. Under no circumstances will any agent of ours have authority to expressly or implied alter the terms of the contract unless that agent has written authority to do so.

8. Personal Insurance

We believe personal insurance is essential for a worry free holiday, so we insist all our customers are insured. We will automatically arrange cover for you unless you advise us at the time of booking that you have an alternative insurance arrangement. We will then request that you submit documentary evidence so that we have a record of your insurer with your booking details. It is your responsibility if taking alternative holiday insurance to ensure that the cover supplied is adequate.

9. Accommodation Deposits

When you are shown into your accommodation with your Representative we ask you to inspect the accommodation. If you are unhappy with any aspects of the accommodation cleanliness or maintenance we ask you to bring it to the attention of our Representative. We will immediately try to rectify the situation. We will then ask you to sign an acceptance form and pay a 100 euro deposit in cash. Reciprocally, we would politely ask that the accommodation be returned to us at the end of your holiday in the same condition. Your deposit will be returned to you at the end of the holiday upon inspection of the accommodation. Cleaning products will be made available for your use. We do realise that you may not wish to do any cleaning prior to departure. We can arrange a contract clean for you for 40euros. The remainder 60 euros from your deposit will be returned.

9. Our Responsibility

You will appreciate that there are many people and companies over whom Campsites Direct have no control who are involved in the planning and provision of your holiday. Campsites Direct has taken all reasonable steps to ensure that the suppliers of services provided are of an acceptable standard. As part of our policy of customer care Campsites Direct will accept responsibility for the standard of service provided to you.

We will accept responsibility for the proven negligent acts and/or omission of our employees and agents and our suppliers and sub-contractors, servants and/or agents whilst acting in the scope of the course of their employment in respect of claims arising as a result of death, bodily injury or illness to you or any member of your party. You should note: liability will only be accepted if you can prove that death, injury or illness was caused by negligence of Campsites Direct, its servants, agents, suppliers, or contractors. No liability can be accepted for the negligent acts of sea carriers or airlines nor for any other aspect of the holiday where liability is governed by international convention and where liability may not be limited or excluded. Campsites Direct relies on the terms and limitations contained in the Athens Convention or such other international conventions as may be appropriate. We cannot accept responsibly or liability or loss, damage, or expense resulting from war or terrorist activates threatened or actual, civil unrest, closure of ferry terminals, closure of airports, industrial action, threatened action, threatened or actual or any event outside our control where such events delay, extend or compel a change in holiday arrangement. We will not be liable for any damages for either death, injury or illness or for any breach of contract if the same is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care has been exercised or due to an event which even with all due care would not be foreseen or forestall.

10. If We Change Or Cancel Your Booking

As you will appreciate holiday arrangements are planned many months in advance and on rare occasions it may be necessary to make a modification to them and we reserve the right to make such changes at any time. In the majority of cases such changes will be minor but if they are of a more substantial nature we will do our best to advise you prior to your departure. If we are forced to make major changes or cancel, notified before departure, to your holiday we will pay you compensation in accordance with the table below. Such major changes being:

Change of scheduled ferry route

Change of Accommodation

If you choose to accept the changed arrangement or purchase another holiday from us we will pay you compensation on the scales shown below. If you choose not to accept the change to arrangements we will refund you all the monies paid to us. However, in no case will we pay compensation if the change is due to an event listed in paragraph 11.

If we have to make a significant change or cancel 8 weeks or less before departure, we will pay you the compensation set out below subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted, where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).

Period of notification Given to you Compensation per booking % of basic holiday cost

(excludes supplements and insurance premiums)

More than 56 days Nil

43-56 Days 10%

29-42 Days 15%

15-28 Days 20%

0-14 Days 25%

11. Force Majeure

Important - Compensation arrangements do not apply to, and we reserve the right to cancel your holiday in the event of changes caused by reasons of war, riots, civil strife, terrorist activities, industrial disputes, natural/nuclear disasters, fire, technical problems to transport, port closures, a adverse weather conditions and similar events beyond our control.

12. Holiday Prices

Our holiday prices are current on our website. Printed prices are for quidance only. Our prices are current at the time of booking only. Prices may be increased or reduced without notification. Prices are based on known costs and spot exchange rates as stated by the financial times on 1st October 2005. Euro to £1 = 0.65

13. Payment of Deposit

We require a deposit of £100.00 for each week booked (£150.00 for 10,,11 and 12 night holidays).We will post to you a completed booking form for you to check and confirm the details of the booking are correct. . When we receive your signed booking form accompanied by the deposit and insurance premium which is applicable to you chosen holiday we will send our acknowledgment of your booking. Your contract is with Campsites Direct and operated by Campsites Direct. If the deposit is not received within the following seven days we reserve the right to treat the booking as cancelled by you and to apply cancellation charges as detailed in paragraph 16. There is not a contract t between us until acknowledgment has been sent and it acts as our acceptance of the booking in accordance with the contract outlined in these booking conditions, which is subject to English Law, and the exclusive jurisdiction of the English courts.

14. Payment of the Balance

The balance is due 12 weeks before departure. If you do not you could be liable for cancellation charges of upto 100% of the final invoice because we reserve the right to treat the booking as cancelled by you at anytime up to the date of departure. Therefore it is very important for you to pay the balance 12 weeks before departure or write cancelling your holiday in accordance with paragraph 17. A 2% charge will be levied on the final balance of all bookings when a credit card is used to pay any element of the holiday package. Unless you indicate otherwise the balance of the holiday due will be taken on the due date by using the credit/debit card details that you used to pay the deposit.

Debit card or Switch card payments are subject to 1% charge of the final balance to cover administration and insurance charges levied on Campsites Direct by the credit/debit card companies.

15. If You Change Your Booking

If after your booking has been accepted you wish to transfer to a different holiday within this website, change departure, or alter any detail of the booking we shall do our utmost to satisfy your requirements.

If the change is 56 days or more before departure there will be an amendment fee of £15 and if 55 days or less the amendment fee will be £25. Any change to details on the booking within 6 weeks of departure will incur a cancellation charge as set out in paragraph 17 below unless the new holiday departs on or before the original departure date in which case the normal amendment fee of £25 will be charged. Insurance premiums are not transferable. If you have authorised the automatic debiting of your credit/debit card, the appropriate amount (which we will have previously confirmed to you) will be debited accordingly.

16. If You Cancel Your Holiday

Should you or any member of you party be forced to cancel your booking once it has been accepted a valid cancellation can only be made if you give written instruction to us sent by recorded delivery . The person who signed the booking form must sign the instructions. The effective date for the cancellation will be the date we receive your written instructions in our office. For this reason telephone, fax or email cancellations cannot be accepted. If you cancel, a cancellation charge (being agreed damages to cover your estimated loss) calculated on the scale set out below becomes payable by you as signatory of the booking form. If you have authorised the automatic debiting of your credit /debit card, the appropriate amount (which we will have previously confirmed to you) will be debited accordingly. Please note you may be able to make a claim under your holiday insurance.

Period before reserved Departure within which written confirmation is received by Campsites Direct

Refundable amount of cancellation charge expressed as a % of Total holiday price .

inclusive of extras...

More than 70 days £100 per week booked

57-70 Days 50%

1-56 Days 100%

Important Notice

1. Please note that there may be changes to the content of this website, which will be notified to you before any contract between you, and Campsites Direct is concluded. Prices displayed are subject to change in line with demand and availability.

2.All holidays contained in this website are subject to availability & operate subject to there being a minimum number required to operate that holiday. We impose a deadline of 8 weeks prior to the date of departure for deciding if sufficient numbers have booked to travel. In the event that the premium number has not been reached, we reserve the right to cancel your holiday and refund all monies paid.

3.The same holiday is defined as departing on the same day from the same port/airport at the same time to the same campsite in the same accommodation type, for the same number of passengers including personal insurance premiums.

4. Valid passports with digital ID verification are required for entry into Spain .

5. Campsites Direct ACCEPT NO RESPONSIBILITY FOR LEFT LUGGAGE ITEMS. No items can be posted or carried across borders. Left Luggage/Items will be retained at the respective campsite for collection only.

6. Campsites Direct as an 'accommodation only' provider has and accepts no responsibility for any travel arrangements.

 

Privacy Policy

This page explains how Campsites Direct uses any information you give to us and the ways in which they protect your privacy.

Data Protection
Under the Data Protection Act Campsites Direct has a legal duty to protect any information we collect from you. Campsites Direct safeguards your data and keeps security standards to prevent any unauthorised access to it. Acting as a travel agent, Campsites Direct will pass your details onto any third party tour operator / travel company as necessary to complete your travel booking.

Information Collected
Campsites Direct collects three kinds of information from our users: general enquiry information including basic contact details; email addresses for those joining our opt-in newsletter, and basic site statistics from log files.

1. Enquiry Information
Campsites Direct collects the basic enquiry details that you provide us with (where you want to go, the date etc) and basic contact details in order to process your enquiry. The contact details provided include your name, telephone number and email address. Information is held securely and only relevant staff have access to it. Acting as a travel agent, Campsites Direct will pass your details onto any third party tour operator / travel company as necessary to complete your travel booking.

2. Email Addresses for Opt-In Newsletter
Campsites Direct collects email addresses of those users wishing to join our opt-in email Newsletter.

This information is held securely and is not given out to any third party. You may unsubscribe at any time by following the instructions on the current Newsletter.

3. Website Usage Information
Campsites Direct collects information from log files. Information contained in log files does not contain any personal information. Log files store the total number of users to a website and other general information. This information is used to allow us to make improvements to Campsitesdirect.com. This information is held securely.

4. Mobile Numbers for Opt-In Txt Service
Campsites Direct collects mobile phone numbers of those users wishing to join our opt-in txt services. This information is held securely and is not given out to any third party. You may unsubscribe at any time by following the instructions on the current Newsletter.

5. Email Requests
You are entitled to a copy of any information we hold about you, please write to our offices to obtain this information. A small administration fee may be charged for its supply.

Changes to this Privacy Policy
If this privacy policy changes, an updated version will appear on this page. Please check this page regularly to ensure that you are aware of any changes that we might make.

Last Updated
This privacy policy was last updated 6th July 2007.